IT Specialist

Location:   Burnaby BC, Abbotsford BC, Edmonton, AB, Regina SK, Winnipeg MB

Type:          Permanent, full-time

Work for an organization that believes every employee contributes directly to the growth and success of Alberta Milk!

ABOUT US

We are a non-profit agricultural marketing board established under the Marketing of Agricultural Products Act (Alberta). We undertake a wide variety of activities that represent the interests of Alberta’s dairy producers, such as marketing, nutrition, and education, transportation, and policy. We are a proud producer-driven organization, where we receive our direction from our board of directors and delegates, whom are all licensed dairy farmers.

Our vision is to be a strategic partner in Canada’s dairy industry. We pride ourselves on collaborating to build a thriving industry that produces high-quality milk and dairy products within Canada’s supply managed system.

ABOUT THE ROLE

The IT Specialist is responsible for the daily operation, support, and administration of computer applications and network infrastructure for Alberta Milk, BC Milk Marketing Board, BC Dairy, SaskMilk, Dairy Farmers of Manitoba and its partners. It is the primary internal support resource for these five divisions and is a core part of the IT operational support team. Under the guidance of the IT Manager, the IT Specialist will administer and support office productivity tools, network/cloud infrastructure and IT operations. In collaboration with 3rd party support partners, the IT Specialist will provide end-user support, procurement, and user training.

As an integral part of our team, your key responsibilities are:

  1. IT Infrastructure Support to ensure IT support issues are resolved and all users are equipped with the right tools including application and software implementation/upgrades.
  2. IT Administration to assist the Manger of IT with all network administration, evaluation of systems, testing, documentation, determining technical requirements, and supporting overall day-to-day operations.

WHAT WE NEED

  • A degree in a technical discipline such as Information Sciences, Computer Sciences, or relevant and equivalent experience
  • At least 3 (three) years of relevant work experience in help desk, server administration, Microsoft 365 administration, technical user training and technical documentation
  • Solid knowledge and experience in Microsoft 365 products and administration
  • Knowledge of IT principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; IT security principles and methods; COTS products; Internet technologies; and/or emerging information technologies
  • Knowledge of scripting; PowerShell and SQL experience preferred
  • Professional certification (e.g., CCNS, CISSP, MCSE) are assets
  • Strong analytical, diagnostic, and problem-solving skills with attention to detail
  • Good communication ability, both written and verbal
  • Able to solve complex problems
  • Personable and professional demeanor
  • Self-direction: Independently own and meet your deliverables, and equally comfortable working across domains as part of a small, collaborative, remote team.
  • A solid understanding of SharePoint Online, SharePoint workflows, and Microsoft Teams
  • Experience with remote management tools and techniques
  • Customer service: Exceptional levels of empathy and patience, outstanding communication skills and can work closely with technical and non-technical audiences.
  • Ability to suggest process improvements

WHAT WE OFFER

  • Competitive compensation
  • Excellent extended health benefits
  • Hybrid work environment
  • A culture based on our values of collaboration, knowledge, excellence, and customer service
  • A demonstrated commitment to fostering a workplace of respect, diversity, and inclusion
  • We are open to candidates residing in Burnaby BC, Abbotsford BC, Edmonton, AB, Regina SK, Winnipeg MB

We are an equal opportunity employer and will fairly consider all qualified applicants. Alberta Milk is dedicated to embracing and creating an equitable, diverse, and inclusive environment. We welcome and encourage applications from people of all identities and lived experiences, including women, indigenous peoples, persons with disabilities, and members of the LGBTQIA+ community to apply.

Community Partnerships Manager

The BCA Market Development team is currently accepting applications for a full-time Community Partnerships Manager. The position can be located in Lower Mainland, B.C. or Edmonton, A.B. and reports to the Director of Community Engagement.

POSITION OVERVIEW.

The Community Partnerships Manager will be a key member of the BCA Market Development team, which executes strategic programs, partnerships and initiatives to support overall long-term market growth for BC and Alberta dairy products. You’ll work to develop and execute partnerships that make a positive contribution to BC communities, and that help to ensure British Columbians and Albertans maintain a positive view of local dairy farmers and dairy products.

The successful candidate will be a solution-oriented critical thinker and have a demonstrated ability to drive improvements and thrive in a dynamic work environment. You will have experience in the development and execution of partnerships and sponsorships, ideally with relevant experience in food, dairy, agriculture, or a health-related field. You will have a demonstrated ability to build positive working relationships and cultivate effective and measurable strategic partnerships. You will have experience in the development of long-term strategic plans and have success being part of, and ideally leading a team of enthusiastic and dedicated professionals. Experience in marketing or communications is an asset.

KEY ACCOUNTABILITIES.

  1. In collaboration with the Director of Community Engagement, contribute to the development of a new community engagement strategy for both BC Dairy and Alberta Milk, with a focus on organizations working on children’s health, food insecurity reduction, youth athletics and agriculture education.
  2. Manage the execution of a multi-faceted community engagement plan for both BC Dairy and Alberta Milk, overseeing a small team executing partnership and sponsorship agreements with community partners in both provinces.
  3. Manage the development and execution of dairy education initiatives and partnerships for BC Dairy and Alberta Milk
  4. Work collaboratively with the Director of Community Engagement and other members of the Market Development Team to develop communication strategies and plan to engage target audiences with our community engagement activities, and raise awareness of dairy farmers’ contributions to the local community.
  5. Work directly with dairy producers and regional dairy associations to engage through community events.
  6. Develop and execute new partnerships and strategies to engage with organizations and communities that align with the values of BC Dairy and Alberta Milk.
  7. Provide leadership and performance management for a small team (2-3 staff) supporting the community engagement strategy and plan.
  8. Establish and maintain positive relationships with regional and national stakeholders and partners.
  9. Present strategies and results to the senior management team, board of directors, steering committees, and at regular meetings of dairy producers.
  10. Attend and participate in professional organizations and continuing education opportunities.
  11. Become familiar with all aspects of dairy production in B.C., A.B., and Canada including animal welfare, environment and sustainability, and community participation to accurately answer questions from external stakeholders.
  12. Manage program budget and maintain accurate records.
  13. All other duties and responsibilities as assigned.

QUALIFICATIONS

  • Undergraduate degree in a relevant discipline and a minimum of five years of related experience in the development of strategic partnerships.
  • Minimum three years experience in a supervisory role
  • Demonstrated experience in strategy development and partnership management
  • Understanding of current trends and best practices in strategic partnerships.
  • Ability to enhance business processes with cross-functional teams.
  • Ability to develop and maintain effective working relationships with internal and external stakeholders.
  • Excellent written, verbal and interpersonal communication skills.
  • Excellent analytical reasoning, organizational and interpersonal skills.
  • Ability to exercise mature judgment, initiative and independence in accomplishing priorities and deadlines.
  • Critical thinker, solution-oriented, ability to drive improvements and thrive in a fast-paced and changing environment.
  • Solid organizational skills, process-oriented with attention to detail.
  • Strong computer skills

WORK ENVIRONMENT

Most of the work done for this position is done in a hybrid office environment. In-person attendance will be required at multiple locations for meetings, and when acting as a representative of BC Dairy at events in Alberta or British Columbia. Travel may be required from time to time.

FINANCIAL

The Manager is responsible for effective management of the Community Partnerships budget.

SUPERVISORY

The Manager is responsible for the supervision of a small team.

If you would like to apply for this role, please email careers@bcdairy.ca with your resume and explain why you’re interested in this position by Tuesday, October 25, 2022.

We are an equal opportunity employer and will fairly consider all qualified applicants. Alberta Milk is dedicated to embracing and creating an equitable, diverse, and inclusive environment. We welcome and encourage applications from people of all identities and lived experiences, including women, indigenous peoples, persons with disabilities, and members of the LGBTQIA+ community to apply.